Customer Service Policy
The world of art knife enthusiasts is relatively small but growing every day. All our customers become our friends who share our passion, our vision, our desire…
Our goal here at Edmund Davidson Knives is to provide the best possible Customer experience and buying atmosphere.
For our friends we are available via phone Monday – Friday from 9am to 4pm (Eastern Standard Time). We can be reached at +1 (540) 997-5651.
If you’d like to make an inquiry outside of the hours we’re available by phone, please use the CONTACT US form.
Shipping Policy
Our shipping policies are very simple:
Shipping is always included in the price for each knife, you do not pay extra for shipping or handling.
We always ship by USPS Priority for all USA and Canada orders.
We may ship by USPS EXPRESS (EMS) to customers outside of the USA.
We may ship by DHL to our International customers.
Unfortunately, import duties can be requested by your Customs. We will always put an honest description and price on the Customs Form.
You can always request any other shipping method by calling or Contacting Us by email.
Returns and Refunds Policy
Our goal is to provide the best possible service and we want you to love your Edmund Davidson Knives’ experience, and so we accept returns within 30 days from the date your order was delivered. The items returned must not have been altered, or damaged, and must include all original packaging and tags.
We have two forms of refunds:
a) Edmund Davidson Knives Credit with free return shipping, or
b) A refund to the original form of payment. There is a 15% restocking fee to offset the cost of shipping, processing, and handling. We can provide a shipping label to get the item back to us. Once we receive the item, we will issue a refund minus the cost of the return shipping label. Returning an item with damaged or missing packaging may incur additional fees.
NOTE: If the item has a manufacturing defect, we will refund the shipping cost and will pay for the return.
HOW DO I MAKE A RETURN?
Very easy. Please CONTACT US and provide the following information: order number, name on the order, and billing address.
RETURNING AN INTERNATIONAL ORDER
Our international customers are responsible for return shipping. Please send your item to:
Edmund Davidson Knives
Address: 3345 Virginia Ave, Goshen, VA 24439
USA
NOTE: Please Contact US before you send us your item.
We recommend that you keep your return tracking information until your refund has been processed by our support team.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
We strive to process refunds as quickly as possible. Once we’ve received the product(s) you’d like to return, we inspect your return and then refund you. We strive to process and refund your return within 5 days. Considering return shipping and processing time, the whole return process can take 1-2 weeks in total for USA orders and 3-8 weeks for International.
After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process.
Refunds to Edmund Davidson Knives Credit are issued immediately following the approval of your return.
We will notify you via email when your return has been processed and the refund selection of your choice has been issued.
ALTERED, USED, OR DAMAGED GOODS
Items that have been worn or used are NOT eligible for returns of any kind.